Returns & Exchanges

Returns & Exchanges

We want you to be confident in your purchase. If something isn’t right, most items can be returned within 7 days of delivery, provided they are unused, in like-new condition, and include all original packaging and accessories.

How to Start a Return

  • Email orders@fmelectronic.net to request an RMA# (returns without authorization may be refused).

  • Pack the item securely in its original box with all accessories.

  • Ship the item back at your expense, unless the return is due to our error.

Return Guidelines

  • All refunds are subject to a 15% restocking fee.

  • Shipping costs are non-refundable. For free shipping promotions, the original shipping cost will be deducted prior to applying the restocking fee.

  • For all returns, the customer is responsible for shipping the item back (unless the return is due to our error).

  • Items showing damage, heavy use, or missing parts may be declined or subject to additional fees.

  • Physical damage (such as blown speakers or punctured surrounds) is not covered under warranty.

  • No physical damage goods are warranted. DOA goods (physical) need to be claimed by shipping carrier.

Problems with Your Order

If your order arrives defective, damaged, or incomplete, contact us within 7 days of delivery. Keep all original packaging and provide photos of the box and contents so we can assist you with a replacement or solution.

Refused or Undeliverable Shipments

If a package is refused or undeliverable, you will be responsible for round-trip shipping charges and any applicable carrier fees. These costs will be deducted from your refund.

Items Not Eligible for Return

Some items cannot be returned due to usage, hygiene, safety, or customization, including but not limited to:

  • Headphones, microphones, clothing, jewelry, and other personal-use products

  • Software, plug-ins, licenses, vinyl, media, upgrades

  • Custom cases, made-to-order gear, and special-order items

  • Trussing, lecterns, staging, oversized or overweight equipment

  • Video wall systems, MagnaFloor LED floors, mirrored balls or suits

  • Atmospheric and special effects equipment (e.g., cold spark machines)

  • Hazardous materials such as lithium batteries

  • Used, damaged, incomplete, or heavily worn items

  • Consumables: bulbs, batteries, fluids, cartridges, confetti, refills

  • Shipping protection, insurance plans, and warranties

We're Here to Help

If you have any questions about our return process, contact us at orders@fmelectronic.net or call 972-290-0595.

By placing an order with FM Electronic, you agree to the terms of this Return Policy.